Ryanair to cancel more flights

Violet Tucker
September 30, 2017

RTE.ie is reporting that The Civil Aviation Authority (CAA) has told Ryanair that they must tell all passengers that they are entitled to be rerouted by other carriers as well as explaining the process.

The airline said in a statement that it had emailed all affected customers clarifying their rights to refunds and re-routing and compensation.

Ryanair has backed down and offered almost 700,000 customers with cancelled flights compensation for hotels and other expenses, as well as alternative flights with other airlines.

"There are clear laws in place, which are meant to assist passengers in the event of a cancellation, helping minimize both the frustration and inconvenience caused by circumstances completely out of their control", CAA CEO Andrew Haines said in the regulator's statement.

Ryanair has cancelled more than 450 flights out of Dublin between November and March.

They must also state that they intend to reimburse all affected passengers.

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If this isn't available they'll be re-accommodated on one of Ryanair's partner airlines. "There won´t be more flight cancellations caused by the quadrants this winter or in the summer of 2018", said the executive.

Ryanair said that if it is not able to offer a flight on the same or next day from the original or "suitable alternative airport", then it will book passengers onto flights by either easyJet, Jet2, Vueling, CityJet, Aer Lingus, Norwegian or Eurowings airlines.

Ryanair said: 'We are meeting with the CAA and will comply fully with whatever requirements they ask us to.' Boss Michael O'Leary has faced calls to quit over the fiasco which comes after his company miscalculated holiday rotas for pilots.

The airline also confirmed that they will now compensate customers for any hotel costs or other expenses revolving around a cancelled flight as long as customers can provide receipts as proof.

As it did when announced the first round of cancellations, the CEO of Europe's leading low-priced airline, once again called for "heartless apologies" to affected customers.

Other reports by Guamnewswatch

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