Airport Computer Systems Crash Across The World, Causing Panic

Mandy Carr
September 29, 2017

London's Mirror newspaper is reporting frustrated travelers are "facing major disruption" at airports around the globe Thursday after a "network issue" caused airline check-in systems to crash.

Users at Tokyo Haneda, Washington D.C., Melbourne and Brussels were impacted, but disruptions at London Heathrow, Gatwick and Paris's Charles de Gaulle were also reported.

Frankfurt Airport operator Fraport said on Twitter that Germany's largest carrier Lufthansa and partner airlines had been hit by a problem for around 30 minutes yesterday morning, which prevented bags from being checked in, but said the issue had been resolved. The Star Alliance, which includes United, Singapore Airlines, Air Canada and Lufthansa among its 28 members, said that two-thirds of its airlines use Amadeus software, and that customers on their network were affected but issues were "kept to a minimum".

"Altea" software which is used by 125 airlines is responsible for the problem.

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The company issued a statement: "Amadeus can confirm that our systems are recovered and are now functioning normally". A problem with Delta's system grounded flights across the world in January, while a problem with the British Airways system caused thousands of cancellations in May.

Dutch carrier KLM said it and Air France had been forced to delay 25 flights due to the outage. Airlines like Delta and British Airways have suffered from IT outages in 2017 which forced the cancellations of hundreds of flights. "Amadeus regrets any inconvenience caused to customers", the spokesperson said. That action is ongoing with services gradually being restored.

Qantas passengers have been affected, taking to social media to describe the chaos and long queues as airlines scurry to get their systems back up and running.

Other reports by Guamnewswatch

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