Delta Airlines introduces free messaging on flights

Ken Copeland
September 28, 2017

Delta said it would become the first USA global carrier to offer free mobile messaging, providing more customers access to free messaging than any other carrier.

Delta says Free Messaging will be available on Delta Wi-Fi enabled flights for use with iMessage, Facebook Messenger, and WhatsApp.

"Starting this weekend, any flight you're on on Delta, anywhere in the world you'll have the ability to text for free", Bastian announced on "CBS This Morning" Wednesday. But it's not the first overall.

The company said in a press release the move is the first by a US global carrier, which it defines as a USA -based airline operating trans-oceanic routes. Alaska Airlines customers have had access to free in-flight messaging on its Wi-Fi enabled aircraft since January.

It's part of the carrier's multi-billion dollar investment in the customer experience.

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"We know many of Delta's customers want or need to stay connected in the air and on the ground", said Delta's chief marketing officer Tim Mapes in a written statement.

'You'll just access the app that's on the plane itself.

One caveat to keep in mind, though: the free service only supports text and no photo or video files.

Delta also took the opportunity to tout its options for the more traditional seatback in-flight entertainment offerings.

Passengers still won't be able to send standard text messages since cellphone service is not available at cruising altitudes.

Other reports by Guamnewswatch

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