Ryanair cancels hundreds of flights after 'messing up pilot holidays'

Jerome Frank
September 19, 2017

Ryanair will publish a list of their cancelled flights for the next six weeks, the company's CEO Michael O'Leary said on Monday.

Europe's largest airline by passenger numbers sent emails to the first affected passengers on Friday, giving them the choice of a refund or an alternative flight.

Des Manning told KCLR Live they've been busy fielding calls about it and thankfully haven't had any of their customers affected yet.

BUDGET airline Ryanair is struggling to control a wave of anger from an increasing number of furious customers who are unsure if their flights will be cancelled over the next six-weeks.

It is estimated that around 350,000 passengers could be directly affected by cancellations, though many may not realise flights are cancelled until shortly before their departure date.

"Previously, the carrier was happy to suggest that you get what you pay for and despite negative press lots of flyers embraced the fact that they knew the score and were happy to fly without the frills".

The company anxious millions of customers by announcing on Friday that it expects to cancel 40 to 50 flights a day for the coming six weeks. By cancelling less than two per cent of our flying programme over the next six weeks (until our winter schedule starts in early November), we can improve the operational resilience of our schedules and restore punctuality to our annualised target of 90 per cent.

"This issue will not recur in 2018 as Ryanair goes back onto a 12 month calendar leave year from 1st Jan to 31st December 2018".

As a result, it had to allocate annual leave to pilots in September and October.

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If the re-routed flight arrives at its destination within 2 hours of the original flight (for short haul), 3 hours (for medium haul) and 4 hours (for long haul), Ryanair may reduce the compensation by 50%.

In all, around 400,000 people will have their flights cancelled.

Commenting on the ongoing uncertainty Mr O'Leary said that while the airline doesn't have a pilot shortage, other airlines are poaching pilots.

"It is clearly a mess but in the context of an operation where we operate more than two and half thousand flights a day it is reasonably small".

A list of cancelled flights up until Wednesday can be found here.

If your flight has been cancelled, ask for a refund.

This web form can also be used to reclaim expenses caused by the cancellation, such as needing to make extra hotel bookings or pay for additional meals.

You can claim compensation - but it is based strictly on the time of your actual arrival compared to when you originally expected to arrive.

Other reports by Guamnewswatch

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