Uber adds remote pickups for elderly family members and friends

Jerome Frank
June 28, 2017

For US users, the person who requested the ride will pay for it with the card stored in the Uber app, but in places where cash is accepted, the passenger can pay for the trip at the end of the ride. At this point, the user can select a rider from their address book and their contact information will be shared with the driver. They'll only show up when it will save the rider time and the rider can decline any pickup suggestion. Sadly, Uber didn't say a word about the 33 countries on the list, which makes it hard for anyone to know whether or not to expect the new update. Riders will not need to have an Uber account. Ultimately, the feature could come in handy in a number of scenarios: for example, if your friend is visiting you from overseas and you just want to arrange his or her transportation. The requester is also able to track the ride through the Uber app like usual.

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Once the driver is on the way, the rider will receive a text with the driver's details and a link to track the driver's route. The driver will see the rider's name, and be able to contact the rider directly, too. The app will ask you to confirm you're ordering a ride for someone else. "What we've learned through research is that at a macro level, people want an easy way to request a ride for a loved one". Uber has already launched this feature in more than 30 (unspecified) countries, but it plans to expand it to more 'soon.' Of course, you have to update the app to the latest version to access the feature. Uber will also pay drivers a per-minute rate for wait times of more than two minutes, something it started testing previous year in Dallas, New Jersey, New York, and Phoenix.

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